Privacy policy

The Crown Pro – Privacy Policy

Effective Date: January 1, 2026

At The Crown Pro, we are committed to maintaining the trust and confidence of our visitors and customers - both hair professionals and home-care users. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from thecrownpro.com (the "Site").

We align our practices with leading industry standards and applicable United States laws.

 

 

1. Information We Collect

We collect various types of information to provide our services, process orders, and improve your experience.

A. Information You Provide Directly

  • Identity Data: Name, username, or similar identifiers.

  • Contact Data: Billing address, shipping address, email address, and telephone number.

  • Professional Data (For Pros): If you apply for a professional account, we may collect your salon name, cosmetology license number, and professional credentials.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

B. Information Collected Automatically (Cookies & Technology) When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

 

 

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • Verify professional credentials for exclusive "Pro" access.

  • Provide you with information or advertising relating to our products or services (in line with the preferences you have shared with us).

  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

 

 

3. Sharing Your Personal Information

We respect your privacy and do not sell your personal information to third parties for their independent marketing purposes. We share your Personal Information with third parties only to help us use your Personal Information, as described above.

  • Service Providers: We use Shopify to power our online store. We also use shipping carriers (e.g., FedEx, USPS, DHL) to deliver your products.

  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

 

 

4. Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal requirements regarding data retention for tax and accounting purposes.

 

 

5. Your Rights & Choices

Opt-Out of Marketing: You may opt out of receiving promotional emails from us by following the instructions in those emails (clicking "Unsubscribe") or by contacting us directly. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

 

6. Notice to California Residents

If you are a resident of California, under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request access to the personal information we hold about you (Right to Know).

  • Request that your personal information be deleted (Right to Delete).

  • Request to opt-out of the sale of your personal information (though as stated, we do not sell your data).

To exercise these rights, please contact us through the contact information below.

 

 

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure.

 

 

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

 

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

The Crown Pro Rothschild 45, G Mall, Rishon LeZion, Israel Email: info@thecrownpro.com