Refund policy

Last Updated: January 1, 2026

At The Crown Pro, we are dedicated to providing you with advanced hair science solutions and a seamless shopping experience. Please review our shipping and return policies below.

Return & Refund Policy

Our Guarantee We stand behind the quality and science of our products. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Returns Due to the nature of our products (cosmetic and professional hair care), and for health and safety reasons, we maintain a strict return policy:

  • Timeframe: You have 30 calendar days to return an item from the date you received it.

  • Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must be in the original packaging.

  • Receipt: You need the receipt or proof of purchase.

Non-Returnable Items

  • Opened or used cosmetic products (due to hygiene standards).

  • Gift cards.

  • Sale items (marked as "Final Sale").

Damaged or Defective Items If you received a defective or damaged product, please contact us immediately (within 48 hours of delivery) at info@thecrownpro.com with a photo of the damage. We will arrange for a replacement to be sent to you at no additional cost.

Return Process

  1. Contact Us: To initiate a return, please email us at info@thecrownpro.com with your order number and reason for return.

  2. Approval: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item (unless the item was defective). Shipping costs are non-refundable.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.